Comprehensive Data Policy for Software Shop

Privacy Notice

This privacy policy discloses the practices of Software Shop regarding information collected through our website www.Software-Shop.com. It clearly outlines the types of personal information we collect, how this information is used, and with whom it may be shared. Additionally, it informs users about their rights and available choices concerning data management, the security measures we have implemented to prevent unauthorized access and misuse, and the procedures available for correcting inaccuracies in personal data.

Information Collection, Use, and Sharing

Software Shop is the sole owner of information collected through our website. We gather data only when users voluntarily provide it through email, forms, or other direct interactions. We are committed to never selling or renting this information to third parties. The collected information is used exclusively to fulfill user requests and enhance user experience, unless explicitly declined by the user.

User Rights: Access and Control

Users have the right to access their stored data, request corrections for inaccuracies, ask for deletion of their data, and opt out of any future communications from Software Shop. Users may exercise these rights by contacting us through the details provided on our website.

Security Measures

Software Shop implements robust security measures both online and offline. Sensitive data, such as credit card information, is encrypted and securely transmitted via HTTPS protocols. Access to personal data is limited strictly to employees whose duties involve processing orders or providing customer support. Our data storage servers are maintained within highly secure environments.

Registration and Orders

To access certain services, users must register by providing essential information, such as their name and email address. Optional demographic information can also be provided but is not mandatory. During order placements, the information collected (including names, shipping addresses, and credit card details) is solely used for billing and fulfilling orders. Should issues arise with order processing, we may use this information to contact the customer.

Cookies and Sharing Information

Software Shop uses cookies to enhance the efficiency of our website, recognize repeat visitors, and track user interests without associating these cookies with personally identifiable information. We may share aggregated demographic data with our partners solely for analytical purposes and without identifying individuals. Third-party service providers, including shipping companies and payment processors, receive information solely for service performance purposes and are prohibited from using this data for secondary purposes.

External Links, Surveys, and Contests

Our website includes external links to third-party websites. Users are encouraged to review the privacy policies of these external sites, as Software Shop is not responsible for their content or data practices. Participation in surveys and contests offered on our site is entirely voluntary. Information collected through these activities, such as contact details and demographic information, is used exclusively to notify winners, award prizes, and improve overall user experience.

Procedures for Queries and Claims

Data subjects or their authorized representatives may submit queries or claims to Software Shop after identity validation, either through written communication or via our website. Users are entitled to freely consult their stored personal data at least once a month, and whenever substantial policy changes occur. Additional queries within a month may incur reproduction and shipment costs. Software Shop has a standard response time of 10 business days, extendable by an additional 5 days with prior justification provided.

Users may also request corrections, updates, deletions, or report compliance issues concerning their personal data under Colombian Law 1581 of 2012. Claims must include relevant details such as the responsible party (Software Shop), the claimant's full name and identification number, details of the issue, objective of the request, correspondence address, and any supporting documents. Incomplete claims must be corrected within five business days. Claims will be addressed within 15 business days, with an extension of 8 days available upon justification.

Responsibilities of Data Controller

Software Shop is committed to ensuring continuous protection of user rights, maintaining authorization records, and clearly communicating data usage purposes. We implement stringent security measures to protect data from unauthorized access or misuse and ensure data accuracy and completeness. Software Shop promptly rectifies and updates data, processes queries and claims efficiently, reports security breaches to the appropriate authorities, and adheres strictly to regulatory directives.

Responsibilities of Data Processor

When acting as a data processor, Software Shop guarantees continuous protection of user rights and takes measures to secure data against unauthorized access or alterations. We promptly update, correct, or delete data upon notification, clearly mark records under claims or judicial disputes, restrict access strictly to authorized personnel, report any security incidents promptly, and maintain confidentiality and data integrity.

Security Measures and Policies

Software Shop employs comprehensive technical, administrative, and organizational measures to secure personal data, aiming to maintain data integrity and confidentiality, and prevent unauthorized access and data loss. Our information security policies are designed in alignment with industry best practices and regulatory compliance and are mandatory for all employees handling data.

Policy Modifications

Software Shop reserves the right to amend this policy either partially or entirely. Any significant modifications that could impact data processing purposes or user authorizations will be communicated promptly to all users.